ph63 Privacy Policy – How Your Personal Data Is Collected, Used, and Protected

When you register an account on ph63, we collect personal information that is necessary to verify your identity and process your transactions. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID as part of our Know Your Customer (KYC) verification process, which is required before withdrawals can be processed. When you make a deposit or withdrawal, we collect payment-related details such as your GCash number, bank account information, or other local payment method credentials. We also automatically collect technical data when you use the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us detect suspicious activity, prevent fraud, and improve the overall performance of the platform for Filipino users. All information collected is stored securely and accessed only by authorised personnel.

ph63 uses the personal data we collect strictly for the purposes of operating the platform and serving our Filipino players. Your information is used to create and manage your account, verify your identity, process deposits and withdrawals in Philippine pesos, and provide customer support when you need assistance. We may also use your contact details to send you important account notifications, security alerts, or updates about changes to our Terms and Conditions or this Privacy Policy. We do not use your personal data to send unsolicited marketing messages unless you have explicitly opted in to receive promotional communications. Your data is also used internally to analyse platform usage patterns, identify technical issues, and improve the mobile experience for players across the Philippines. We may use anonymised, aggregated data for statistical reporting purposes, but this data cannot be used to identify any individual player. At no point will your personal information be sold, rented, or traded to any third party for commercial purposes.

There are limited circumstances in which ph63 may share your personal information with third parties, and we only do so when it is strictly necessary or required by law. We work with trusted payment processors and financial service providers to facilitate deposits and withdrawals in Philippine pesos — these partners receive only the minimum data required to complete your transaction securely. In cases where we are legally obligated to do so, we may disclose your information to regulatory authorities, law enforcement agencies, or government bodies in the Philippines or other applicable jurisdictions. We may also share data with third-party identity verification services as part of our KYC compliance process. All third parties we work with are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide. We do not share your data with advertisers, data brokers, or any organisation that would use it for profiling or targeted marketing. If ph63 undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance.

ph63 uses cookies and similar tracking technologies to improve your experience on the platform and ensure that it functions correctly on your device. Essential cookies are required for the platform to operate — they manage your login session, remember your preferences, and keep your account secure during each visit. We also use functional cookies that remember settings such as your preferred language or display options, so you do not have to reconfigure them every time you log in. Analytics cookies help us understand how players navigate the platform, which pages are most visited, and where technical issues may be occurring — this data is used in aggregate and does not identify you personally. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect your ability to log in or use certain features of the platform. We do not use third-party advertising cookies or allow external ad networks to track your behaviour on ph63. By continuing to use the platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

As a player on ph63, you have clear rights regarding the personal data we hold about you, and we are committed to honouring those rights in a timely and transparent manner. You have the right to request access to the personal information we hold about you, and we will provide a copy of that data upon verified request. If any of your personal details are inaccurate or out of date, you have the right to request that we correct them — for example, if you have changed your mobile number or residential address in the Philippines. You may also request the deletion of your personal data in certain circumstances, such as if you close your account and there is no legal obligation for us to retain your information. If you believe that your data is being processed in a way that is unlawful or inconsistent with this Privacy Policy, you have the right to raise a complaint with the relevant data protection authority. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request. We aim to respond to all data-related requests within 30 days of receipt.

ph63 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Account information and transaction records are typically retained for a minimum of five years following account closure, in line with standard financial record-keeping requirements. We implement a range of technical and organisational security measures to protect your data from unauthorised access, loss, or disclosure — including encrypted data storage, secure HTTPS connections, and access controls that limit who within our organisation can view your personal information. Despite these measures, no online platform can guarantee absolute security, and we encourage all players to use strong, unique passwords and to log out of their accounts when using shared devices. In the event of a data breach that is likely to affect your rights or freedoms, ph63 will notify you and the relevant authorities as required by law. We regularly review and update our security practices to address emerging threats and ensure that your data remains protected. If you have concerns about the security of your account, please contact us immediately at [email protected].

ph63 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the features available on the platform. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered players through the platform or by email. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. Your continued use of ph63 after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to request account closure. The most current version of this Privacy Policy will always be available at this page. For any questions or concerns about this policy, please reach out to us at [email protected].